FAQ's

How long does delivery take?

As items are sent direct from the distributor, each category has different lead times. Please refer to our Delivery page for more information. You can always speak to an adviser on Live Chat where they can assist you with delivery times on items and orders already place. 

Can I collect my order from you?

We do not hold stock of any of our items. All orders are sent to the customer direct from the Distributor, therefore you are unable to collect your order from us. However, if you need to collect an item ASAP as you needed it sooner than it could be delivered, please speak to an advisor as some distributors allow our customers to collect directly from them. Please enquire with an advisor before placing your order. 

How do I return an item?

Please contact an advisor to discuss returning your item. This can be done via email or Live Chat. Please refer to our returns page for more information.

I can't find what I am looking for, can you help?

Of course! We have a team of experts on hand to help you throughout your purchasing journey. Whether you need help with specifications, finding the right product, checking stock and delivery or can't find the item you need on our site, speak to one of our advisors who will be more than happy to help. Due to our wide network of distributors, we can help you source items for any project even if they are not on our website. Get speaking with one of agents today, to get the help you need.